Refund policy

Refund and Return Policy Last updated: October 28, 2026

30-Day Money-Back Guarantee ZenPulse offers a 30-day money-back guarantee on eligible physical products. You have 30 days after receiving your item to request a return.

You may open and use the product during this period. If you are not satisfied, you can return it for a refund of the product purchase price. You do not need to demonstrate a particular improvement to qualify.

Normal use and reasonable signs of wear from trying the product do not disqualify your return. The guarantee does not cover damage caused by misuse, unauthorized modifications, improper installation, or accidental damage unrelated to a product defect.

Please return the product with its included components and original packaging if available. Missing original packaging alone will not disqualify an otherwise eligible return. Package the item securely to protect it during transit.

You will need your order number, receipt, or another verifiable proof of purchase.

This guarantee is additional to, and does not limit, any statutory rights relating to cancellation or products that are defective, damaged, unsafe, incomplete, or not as described.

How to Request a Return Email support@tryzenpulse.com within 30 days of receiving your item. Include your order number and identify the item you wish to return.

Our team will provide return instructions and the correct return address. Please contact us before sending your package so we can identify and process your return correctly.

For returns under our voluntary 30-day guarantee, please dispatch the item within 14 days after receiving our return instructions.

Our corporate mailing address is not a product return facility. Do not send products there unless our support team specifically instructs you to do so.

We inspect returned products to confirm the items received and their condition. An item will not be refused simply because you opened it or used it normally during the trial period.

Return Shipping and Fees

  • Customers pay the direct return shipping costs for non-defective products, including returns due to dissatisfaction or a change of mind, except where applicable law requires otherwise.

  • We recommend using a trackable shipping service and retaining proof of postage.

  • We do not charge restocking fees for eligible returns.

  • For an eligible return, we refund the product purchase price actually paid, including applicable taxes.

  • Charges for optional expedited delivery, priority processing, package protection, or other separately purchased services are generally non-refundable once the service has been provided, except where applicable law requires otherwise.

  • ZenPulse covers reasonable return or replacement shipping costs when an item is defective, damaged upon arrival, incomplete, incorrect, or not as described.

If you need information about the return destination or likely postage costs before ordering, contact support@tryzenpulse.com.

Bundle and Promotional Returns Discounted and promotional products remain eligible for our 30-day money-back guarantee.

For a full refund of a bundle, return all physical products included in that bundle, including any physical gifts. Digital gifts do not need to be returned.

We will not deduct the advertised value of a free digital gift from an otherwise eligible physical-product refund.

If you wish to return only part of a bundle, contact support@tryzenpulse.com before shipping anything. We will explain the available options and any applicable refund calculation based on the amount actually paid.

Damages and Order Issues Please inspect your order after delivery. If an item is defective, damaged, incomplete, incorrect, or not as described, contact support@tryzenpulse.com promptly.

Include your order number and a description of the issue. Where possible, provide photographs or a short video to help us assess and resolve it.

We will provide the appropriate refund, replacement, repair, or other remedy required by applicable law, without additional charges for resolving an issue for which we are responsible.

Our voluntary 30-day return window does not limit statutory rights that may apply for longer periods.

Exceptions and Non-Returnable Items The following are generally excluded from our voluntary 30-day money-back guarantee:

  • Gift cards.

  • Custom-made, modified, or personalized products.

  • Separately purchased digital content, downloadable guides, or video training modules once delivered or accessed.

  • Products clearly identified as final sale before purchase, unless they are expressly covered by an advertised money-back guarantee.

  • Products damaged through misuse, unauthorized modification, improper installation, or accidental damage unrelated to a product defect.

These exceptions do not remove rights relating to defective or misdescribed products or any other rights that cannot legally be excluded.

For digital content, any loss of a statutory cancellation right applies only where the legal requirements have been met, including any required express consent to immediate supply and acknowledgment of the loss of that right.

Exchanges If you would like a different color, model, or configuration, contact support@tryzenpulse.com.

For non-defective items, the usual process is to return the original product under this policy and place a separate order for the replacement.

If we sent the wrong item or configuration, we will resolve the issue without additional shipping charges to you.

United Kingdom and European Union Cancellation Rights Where UK or EU distance-selling rules apply, consumers generally have the right to cancel an online purchase within 14 days after receiving the goods, without providing a reason, subject to statutory exceptions.

To exercise this right, send a clear cancellation notice to support@tryzenpulse.com within the applicable period. You generally have a further 14 days after notifying us to send the goods back.

Please contact us for the correct return address. Prior return authorization is not a condition for exercising a statutory cancellation right.

For a valid statutory cancellation, we refund the purchase price and the cost of the least expensive standard delivery option offered at checkout. Any additional amount paid for a premium delivery service does not need to be refunded unless applicable law requires otherwise.

You pay direct return postage for a non-defective item only where we disclosed that responsibility before purchase and applicable law permits it.

Statutory refunds will be made without undue delay and within the applicable legal deadline. Where we are entitled to wait for the goods, we will refund within 14 calendar days after receiving them or receiving evidence that you sent them back, whichever occurs first.

Original packaging is not required to exercise statutory cancellation rights. Please package returned goods securely.

Our voluntary 30-day guarantee provides additional rights, including acceptance of normal product use during the trial period.

Refund Processing For eligible returns under our voluntary 30-day guarantee, we will issue the refund to your original payment method within 10 business days after receiving the returned goods.

We will notify you when the refund has been issued. Your bank or payment provider may take additional time to display the credit.

If a shorter statutory refund deadline applies, we will follow that deadline.

If your refund has not appeared within 15 business days after our refund confirmation, contact support@tryzenpulse.com so we can help investigate.

Contact Information

  • Trading Name: ZenPulse

  • Legal Entity: SAILOLTD

  • Website: tryzenpulse.com

  • Customer Support Email: support@tryzenpulse.com

  • Mailing Address: 312 W 2nd St, 4237, Casper, Wyoming, USA

The mailing address above is not a product return facility. Contact our support team for return instructions.